Bump Physio Co Langley FAQ Hero

Frequently Asked Questions


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What to expect

Many clients are often nervous about coming to their first physio appointment, and we would just like to say, ‘That’s OK!”. This page is designed to answer a few common questions and hopefully make each client a little more prepared to meet us!​​

What is a pelvic floor physiotherapy assessment?

A pelvic floor physiotherapy assessment can involve both an internal and external examination of the muscles and structure of the pelvis. Your therapist may perform both a vaginal and rectal exam to assess muscle strength, tone, tension, and overall functioning of the pelvic floor.

Can I have another person present during my appointment?

Yes, absolutely! Your comfort is our first priority and if you would like to bring someone to help ask questions, act as a support, or just be there with you, this is 100% OK with us.

What happens during an initial physiotherapy assessment?

At your initial assessment we will sit down and gather a detailed and in-depth medical history and information around the reason for your visit today. In order to help us find the best approach for you, we may ask you questions about your past medical history, home environment, surgical history, current medications, obstetric history, pelvic health, and treatment goals, etc. The more information you are able and willing to share with your physiotherapist, the more informed assessment and accurate physiotherapy diagnosis can be made. We understand that clients may or may not be as comfortable as us in discussing issues relating to pelvic health, however, we will do our best to ensure you are comfortable, informed, and feel heard during your visit.

Next, we will do a detailed physical assessment, which may include an internal pelvic exam (vaginal and/or rectal) and we will use any relevant outcome measures to ensure a proper diagnosis. With this information, we will discuss your goals for treatment and design an individualized treatment that works for you and help you achieve your goals.

From your appointments you can expect to experience and learn:

√ Hands-on manual therapy treatment
√ Activity modifications and pain management strategies
√ Corrective exercises for your diagnosis
√ Proper biomechanics, postural control, gait strategies
√ How to safely and correctly exercise
√ Client education (lots of it!)

What do I wear for my appointment?

Please wear something comfortable that allows the therapist to expose the area to be assessed and treated if required. For prenatal, postpartum, and exercise rehabilitation appointments comfortable, loose-fitting exercise clothing is preferred.

Do you only treat pregnant and postpartum clients?

NO! Our therapists have training in a range of other areas including Clinical Pilates, manual therapy, sports rehabilitation, and vestibular conditions. They say variety is the spice of life, and we like to mix things up once in a while!

Are your physiotherapy services and clinical pilates covered by my extended health insurance?

Yes, most extended health care plans cover physiotherapy services, including Pelvic Floor Physio and Clinical Pilates. Please check with your insurance provider to understand your individual plan coverage prior to beginning treatment should you have questions.

Do you direct bill extended health plans?

Yes, we are able to direct bill the following providers:
Pacific Blue Cross
Green Shield
Canada (Great-West) Life
Manulife, Sunlife
Chamber of Commerce
Industrial Alliance
Johnston Group and;
Please make sure to bring your coverage card and consent form with you to your first appointment.

Do you accept ICBC or WSBC claims?

At this time, we only accept ICBC claims. Please contact us to inquire.

Can I bring my children/baby to my appointment?

At Bump Physio, we are strong advocates for self-care and at times, bringing a baby/toddler/child to your appointment can be distracting and take the focus away from YOUR needs. If at all possible, having someone care for your child(ren) for you to attend your visit(s), is preferred so we are able to spend that time 100% dedicated to YOU.

However, if you do not have anyone available to care for your child(ren), please bring your babe/child with you. We are happy to hold, bounce, carry and entertain your little one as much as we can during your visit so you get the information and treatment you need.

How does the team at Bump support survivors of trauma and abuse?

We strive to foster an environment where clients feel safe and supported. In order to help you feel safe and avoid possible triggers, we ask that you discuss with your physiotherapist how they might make you feel more comfortable and better supported during assessment and treatment.

How often should I come?

After scheduling your initial visit, we recommend booking 2-3 additional follow up visits 2 weeks apart to ensure continuity of care. Your clinician will create a treatment plan with you that meets your individual needs and goals.

What if I can’t make it to my appointment?

Thank you for booking with us! If you need to cancel or move your appointment, 48 hours of advanced notice is required. Late cancellations and no-shows are subject to the full appointment fee for repeated missed appointments. We are happy to convert your in-person visit to an online session at the same time, as an alternative option.

Send us a message by choosing a location

  • Send a message to our Langley location




    8912 202nd St, Unit 120, Langley, BC

    Monday 2:00pm - 8:00pm
    Tuesday 8:00am - 2:00pm
    Wednesday 8:00am - 8:00pm
    Thursday 8:00am - 8:00pm
    Friday 9:00am - 4:00pm
    Saturday Closed
    Sunday Closed
  • Send a message to our Port Moody location

    Port Moody



    88 Kyle St, Port Moody, BC

    Monday 8:00am - 8:00pm
    Tuesday 8:00am - 8:15pm
    Wednesday 9:00am - 8:00pm
    Thursday 8:00am - 8:30pm
    Friday 8:00am - 4:30pm
    Saturday 9:00am - 3:00pm
    Sunday Closed