What to Expect


General FAQ: 


Q: What happens during an initial physiotherapy assessment?

A: At your initial assessment we will sit down and gather a detailed and in-depth medical history and information around the reason for your visit today. In order to help us find the best approach for you, we may ask you questions about your past medical history, home environment, surgical history, current medications, obstetric history, pelvic health, and treatment goals etc. The more information you are able and willing to share with your physiotherapist, the more informed assessment and accurate physiotherapy diagnosis can be made.  We understand that clients may or may not be as comfortable as us in discussing issues relating to pelvic health, however we will do our best to ensure you are comfortable, informed and feel heard during your visit. Next, we will do a detailed physical assessment, which may include an internal pelvic exam (vaginal and/or rectal) and we will use any relevant outcome measures to ensure a proper diagnosis. With this information, we will discuss your goals for treatment and design an individualized treatment that works for you and to help you achieve your goals.

From your appointments you can expect to experience and learn: 

  • hands-on manual therapy treatment

  • Activity modifications and pain management strategies

  • Corrective exercises for your diagnosis

  • Proper biomechanics, postural control, gait strategies

  • How to safely and correctly exercise

  • Client education (lots of it!) 


Q: What do I wear for my appointment?

A: Please wear something comfortable that allows the therapist to expose the area to be assessed and treated if required. For pre-natal, postpartum and exercise rehabilitation appointments comfortable, loose fitting exercise clothing is preferred. 


Q: Do you only treat pregnant and postpartum clients? 

A: NO! Our therapists have training in a range of other areas including Clinical Pilates, manual therapy, sports rehabilitation and vestibular conditions. They say variety is the spice of life, and we like to mix things up once in a while! 

Q: Are pelvic floor physiotherapy services and Clinical Pilates covered by my extended health insurance?

A: Yes, most extended health care plans cover physiotherapy services, including pelvic floor physio and Clinical Pilates. Please check with your insurance provider to understand your individual plan coverage prior to beginning treatment should you have questions. 


Q: Do you direct bill extended health plans?

A: Yes, we are happy to direct bill most insurance providers if requested. We currently direct bill Pacific Blue Cross and aim to add a few other providers shortly. Please bring your coverage card with you to your first appointment. 


Q: Do you accept ICBC or WSBC claims?

A: At this time, we only accept ICBC claims. 

Q: Can I bring my children/ baby to my appointment? 

A: Honestly, this is a tough question for us to answer. At Bump Physio, we are strong advocates for Mama self-care and at times, bringing a baby/toddler/child to your appointment can be distracting and take the focus away from YOUR needs. If at all possible, having someone care for your child(ren) for you to attend your visit(s), is preferred so we are able to spend that time 100% dedicated to YOU. However, if you do not have anyone available to care for your child(ren), please bring your babe/child with you. We are happy to hold, bounce, carry and entertain your little one as much as we can during your visit so you get the information and treatment you need. 

Cancellation Policy >>

Feel free to email us if you’ve questions have not been answered.

We look forward to meeting you in clinic soon!