Be Prepared

• Complete all online paperwork (intake form, pelvic health questionnaire, direct billing forms)

• Complete Jane Covid screening survey emailed 24 hours prior to your visit. 

• Bring a mask. If you forget your mask, we have them available for purchase for $2. Proceeds go to charity. 

• For exercise rehab, please bring a mask and yoga mat.

• Wear comfortable clothing specific to the area being treated.

• Please, if possible leave all other family members home. Only non-mobile children are permitted as necessary

When You Arrive

• NEW CLIENTS* Please arrive 5 minutes early to complete your paperwork

• Returning Clients: Please come inside AT your appointment time. NO Earlier or Later

• Sanitize your hands after entering.

• Client Care will confirm there have been no changes to your health since completing the Covid screening questions. 

• ALL clients will be required to sign a consent form to receive in-person services during COVID-19.

• New Clients, will be asked to sign a Physiotherapy consent form

• Your Therapist will greet you and take you to a private room.

During Your Appointment

• Mask Must be worn at all times inside the clinic

• Your Therapist may also be wearing gloves and eye protection for some procedures.

• Washroom access: Single Client use, please follow the hand hygiene instructions posted.

When You Leave

• Follow-up appointments can be booked with your therapist or client care team.

• Payments: Direct billing,e-transfers, or credit card on file. No Cash, please

• All invoices and payments will be electronic.

• Products: Contactless pick-up and payment.

Behind The Scenes- Additional Measure and Precautions

• ZERO tolerance sickness policy for clients & Staff

• Sanitizing all surfaces & equipment between each client with Covid-19 approved cleaners

• 5 Minutes between appointments to support physical distancing

• Professional cleaning service